Refund Policy

Last updated: April 30, 2026

1. General Refund Policy

All sales of Moovai services, subscriptions, and credits are final. By purchasing our services, you acknowledge and agree that payments are non-refundable except in the limited circumstances described below. Moovai reserves the sole and absolute discretion to determine whether a refund request qualifies under this policy. Refunds, when granted, are processed at our discretion and may take up to 30 business days to process.

2. Non-Refundable Services and Credits

AI API Credits: All credits purchased for AI model usage (including but not limited to video generation, image generation, voice synthesis, and other AI-powered features) are immediately consumed upon use and are completely non-refundable. These credits are allocated to third-party AI service providers and cannot be recovered once used. By using our services, you acknowledge that credits are consumed in real-time and cannot be refunded under any circumstances, including technical issues, service interruptions, or dissatisfaction with generated content.

Subscription Fees: Subscription fees are non-refundable. Once a subscription period has begun, you will have access to the service for the entire billing period, regardless of usage. No partial refunds will be provided for unused portions of subscription periods, early cancellations, or unused features.

3. Limited Refund Eligibility

Refunds may be considered, at our sole discretion, only in the following exceptional circumstances:

  • Duplicate charges due to technical errors on our part (verified by our team)
  • Service completely unavailable for more than 72 consecutive hours due to our technical failure
  • Unauthorized charges on your account (subject to verification and investigation)

Important: Refund requests must be submitted within 7 days of the original purchase date. Requests submitted after this period will not be considered. Refunds will NOT be granted for: dissatisfaction with service quality, changes in personal circumstances, failure to use the service, technical issues on your end, or any usage of credits or features.

4. Subscription Cancellation

You may cancel your subscription at any time through your account settings. Cancellation will take effect at the end of your current billing period. You will continue to have access to all paid features until the end of your paid period. No refunds will be provided for the remaining time in your billing cycle. Upon cancellation, your subscription will not renew, and you will lose access to premium features at the end of your current billing period. Cancellation does not entitle you to any refund of amounts already paid.

5. How to Request a Refund

If you believe you qualify for a refund under the limited circumstances described above, you must contact our support team at killian.codes69@gmail.com within 7 days of your purchase. Your request must include: (1) your account email address, (2) the transaction ID or order number, (3) a detailed explanation of why you believe you qualify for a refund, and (4) any supporting documentation. We reserve the right to request additional information and to investigate your claim. All refund decisions are final and at our sole discretion. We will respond to your request within 14 business days. Approved refunds will be processed to the original payment method within 30 business days.

6. Exceptions and Exclusions

Refunds will NOT be granted in the following circumstances:

  • Any usage of AI credits, regardless of the outcome or quality of generated content
  • Dissatisfaction with service quality, features, or generated content
  • Failure to use the service or unused subscription time
  • Technical issues on your end (browser, device, internet connection, etc.)
  • Changes in your personal circumstances or financial situation
  • Violation of our Terms of Service
  • Abuse, fraud, or misuse of our services
  • Previous refund requests for the same account or service
  • Requests submitted more than 7 days after purchase
  • Any reason not explicitly listed in Section 3 above

7. Chargebacks and Payment Disputes

If you initiate a chargeback or payment dispute with your bank or credit card company, we reserve the right to immediately suspend or terminate your account. Chargebacks and disputes do not constitute a refund request and will be contested with all available evidence, including these terms and your acceptance of them. You agree to pay all fees, costs, and expenses (including reasonable attorney's fees) incurred by Moovai in connection with any chargeback or payment dispute you initiate.

8. Acknowledgment

By purchasing and using Moovai's services, you acknowledge that you have read, understood, and agree to this Refund Policy. You understand that: (1) payments are generally non-refundable, (2) AI credits are consumed immediately and cannot be refunded, (3) subscription fees are non-refundable, and (4) refunds are granted only at our sole discretion in limited circumstances. You agree that you will not initiate chargebacks or payment disputes except in cases of actual fraud or unauthorized charges.

9. Changes to This Policy

Moovai reserves the right to modify this Refund Policy at any time without prior notice. Changes will be effective immediately upon posting on this page. Your continued use of our services after any changes constitutes your acceptance of the modified policy. It is your responsibility to review this policy periodically for any changes.

10. Contact Us

If you have any questions about this Refund Policy, please contact us at killian.codes69@gmail.com or through our contact page. Please note that contacting us does not guarantee a refund, and all refund decisions are made at our sole discretion in accordance with this policy.